Hawkeye Offers Long-Term Care Conference for Health Professionals on November 13

By: Public Relations and Marketing
Date Published: Friday, October 26, 2012

WATERLOO—A long-term care conference covering teamwork and motivation is on Tuesday, November 13, at Hawkeye Community College from 8:00 a.m.-4:00 p.m. This conference is for healthcare professionals working in nursing homes, assisted living, skilled nursing, and other healthcare settings. Registration deadline is November 6. The conference will be held on Hawkeye’s campus, 1501 East Orange Road, Waterloo, in Tama Hall. Participants will learn about new motivation techniques, customer service tactics, and innovations in the health field. The conference cost is $50 and includes lunch. There will be 0.5 CEUs awarded. Register online at or call 296-4290. 

Registration is from 8:00-8:30 a.m. The first session is the Direct Care Worker Project by Erin Drinnin from 8:30-8:50 a.m. Drinnin is the Executive Officer with the Iowa Department of Public Health. She serves as Project Manager of the statewide Direct Care Workforce Initiative, which promotes education and professionalization of direct care professionals. The Direct Care Workforce Initiative is led by the Iowa Department of Public Health (IDPH) in partnership with employers, direct care professionals, educators, and Iowans throughout the state. The goal of the project is to develop a training and credentialing system that provides responsive and flexible training and promotes career pathways for the direct care workforce in Iowa. Participants will learn about the project's current activities, how to become involved, and how to receive project updates.

The second morning session from 8:50-10:00 a.m. is “Balancing Acts: Managing Motivation, Emotion, and Stress” by Dr. Celina Peerman. Dr. Peerman is an Organizational Psychologist, instructor, trainer, and serves as an organizational psychologist through training, coaching and instructional design activities that focus on creating sustainable learning cultures at work. This session will examine current research and best practices for managing motivation, emotion and stress in a 24x7x365 instant response world. At the end of this session participants should be able to identify key motivators to improve job satisfaction, recognize the role of emotion in daily actions, review steps for better priority management, and list additional stress management techniques to increase motivation and reduce negative emotional thinking.

Dr. Celina Peerman will also teach the session from 10:30 a.m.-noon. This session is titled, “Service Excellence Starts with Me” and will discuss customer service and best practices of providing excellence and making a difference to those you impact. At the end of this session participants should be able to identify a range of best practices for internal and external customers, evaluate individual ability and attention to exceed customer expectations, and address team challenges to respond appropriately. Lunch will follow from noon-1:00 p.m.

The final session is from 1:10-3:10 p.m. In this session, Kris Hansen teaches “Innovations in Healthcare.” Hansen is the CEO of Western Home Communities in Cedar Falls, has been with Western Home Communities since 1995, previously as Vice President. Participants will learn about new technology that is aimed at helping senior citizens stay in their homes longer. This new technology, provided by a grant, allows the well-being of residents to be tracked in a less invasive matter with the intent being to support care and possibly recognize illnesses or physical and cognitive changes at an earlier stage. This session will be followed by closing remarks from 3:10-4:00 p.m.