LEAD Certificate Program

Conflict Management and Resolution

This session looks at what we all bring to the table that can be common causes of conflict. Identify and explore what your natural response to conflict is, and learn a process to help resolve conflict. This session can help you in your professional life as well as in your personal life.

Learning Objectives

  • Identify your communication style preference when addressing conflict.
  • Acquire skills that help you better identify what causes conflict.
  • Identify your response to conflict - whether the conflict is real or perceived.
  • Improve your ability to resolve conflict.
  • Learn when to step in and when to let others resolve conflict on their own.

Facilitator - Sheila Schmidt

Sheila earned her bachelor’s degree in Psychology from Mount Mercy College, has completed an Accelerated Development Program through UNI College of Business Administration, and achieved a ranking of 98 percent nationally on the LLQ Leadership Assessment which measures knowledge in 27 critical leadership areas. Sheila’s work experience has focused on helping individuals and organizations experience growth. Sheila brings her vast knowledge and skills into successful partnerships with organizations to assist them in reaching their organizational goals. Sheila volunteers her time to help others succeed such as working with High School Student Teams, presenting for Mt. Mercy University MBA classes, and assisting dislocated workers secure employment, and numerous other non-profit organizations.


Business & Community Education

319-296-4423 (F)
Email us

Business Development Manager

Pamela Wright
319-296-2329 ext.3012
Email me


Find us on Facebook