Continuing Education

Delivering Great Customer Service

Date: 4/24/2013
Time: 9:00am-12:00pm
Location: Cedar Falls Center C101
 

Class Description: Examine best practices for delivering exceptional customer service to both internal and external customers. Discuss how to create a customer-first working environment as you learn ways to build customer loyalty and trust. Discuss and practice skills for effectively using telephone and email communication. Develop problem solving skills and learn how to deal with complaints and emotional people.

Class ID :3147

Class Schedule: Wednesday, 9:00 am - 12:00 pm; 1 session starting April 24, 2013, ending April 24, 2013

Tuition: $79

Instructor: Peerman, Celina

Register online or call Business and Community Education at 319-296-4290.

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