Business and Community Education Assistant (Cedar Falls Center)
Job Vacancy Notice: 4/27/2013
JOB SUMMARY: This individual performs confidential administrative support duties, which include typing, filing, answering telephones, scheduling appointments, and assisting staff and Managers preparing for Instructional & Continuing Education Events. Maintains effective and efficient flow of communication and information through calendars, correspondence, memos, telephone messages, and office records. Ensures that correct distribution and disposition is made of complaints, notices, publications, memoranda, directives, and related materials. Screens visitors, telephone calls, and incoming mail. Enters data into computer via use of word processing, database, spreadsheet, and various other computer applications. Types and files confidential information regarding student. Ensures customer service by responding to Business & Community Education student requests for class information, handling registration questions/problems and mailing flyers, brochures, and other pertinent information. Works closely with Enrollment Services, Business Services personnel and Business & Community Education Managers. Assists the Business & Community Education Operations team in a learner support capacity assisting learners with registration, cancellations, CEU certificates, and payment issues. Participation in course/event data entry is a requirement of this position. Maintains student records and ensures accurate recordkeeping and retrieval. Prioritizes and completes work accurately and in the required time frame. Professionally answers telephone, directs calls to appropriate area, and gives general information in response to public or official inquiries. Demonstrates good judgment, tact, and courtesy when dealing with the public or staff. Ensures students have adequate supply of course manuals and materials and orders or reproduces course manuals and general materials as requested. Assists and directs students regarding adding, dropping, registering of classes, and payment. Maintains verbal and written confidentiality in all areas of responsibility. Maintains professional attitude and demeanor when dealing with students, schools, agencies, and staff. Assists and directs client questions to appropriate areas. Oversees evening and weekend activities at any of the Business & Community Education centers. Performs other related duties as assigned.
QUALIFICATIONS: Associates Degree and two years of office/clerical experience or equivalent combination of education and experience. Experience with Excel, Word, or equivalent software with advanced computer skills. Minimum typing speed of 40 net words per minute. Ability to operate a 10-key calculator with accurate data entry skills. Ability to respond to emergency situations. Ability to provide excellent customer service. Ability to communicate effectively both orally and in writing. Strong organizational skills and the ability to demonstrate logical analytical thought in problem solving and organization. Ability to work effectively in a collaborative team atmosphere. Demonstrated organizational skills. Ability to handle confidential information. Must project a positive professional image. Works evenings and weekends at any of the Business & Community Education centers. Ability to maintain and prepare records and reports. Working knowledge of instructional delivery/programs processes, policies, and procedures. Working knowledge of email and Internet. Ability to work with minimal supervision in a cooperative, contributive manner. Ability to work on multiple tasks and meet deadlines while performing receptionist duties. Ability to understand and follow complex oral and written directions. Ability to work with diverse groups. Thorough knowledge of the operations, functions, and scope of authority of the College as related to the handling and disposition of complaints, requests for information, and delegated administrative details.
EMPLOYMENT STATUS: Wages expected to be $12.61 per hour and a choice of retirement programs--IPERS (defined benefit) or TIAA-CREF (defined contribution). Full time position includes a comprehensive benefits program including health, dental, vision, life, and LTD insurance; a Section 125 plan for medical and dependent care expense; holiday, personal, sick, and vacation leave.
Application materials are required and must be received in the Human Resource Services office by 4:00pm Central Time .
Veterans and persons with disabilities are encouraged to apply.
If you are in need of any special accommodation in completing the application process, please notify Human Resource Services.
Human Resource Services
Hawkeye Center 101