Support Desk Analyst
Job Vacancy Notice: 2/22/2014
JOB SUMMARY: This individual enters all service calls and emails into tracking system. Resolves service calls before assigning to support technicians, if possible. Assesses work order priority and assigns critical issues to support technicians. Manages the work order queue to insure all calls are handled as soon as possible. Performs other related work as assigned.
QUALIFICATIONS: Associates Degree in a related field and one year of information systems training or an equivalent combination of experience and training. Experience with personal computer concepts. Demonstrated commitment to customer service. Project a positive and professional image while working with staff and students. Working knowledge of general office practices, procedures and standard office equipment. Ability to properly handle confidential information. Demonstrated skill in interpersonal relations and conflict resolution. Ability to communicate effectively both orally and in writing. Ability to work on multiple tasks. Ability to work with diverse groups, faculty, staff and students. Ability to maintain and prepare records and reports.
EMPLOYMENT STATUS: Full time position with a comprehensive benefits program including health, dental, life, and LTD insurance; a Section 125 plan for medical and dependent care expense; holiday, personal, sick, and vacation leave; and a choice of retirement programs--IPERS (defined benefit) or TIAA-CREF (defined contribution).
Application materials are required and must be received in the Human Resource Services office by 4:00pm Central Time .
Veterans and persons with disabilities are encouraged to apply.
If you are in need of any special accommodation in completing the application process, please notify Human Resource Services.
Human Resource Services
Hawkeye Center 101