Patient Access and Front Desk Certificate

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Patient Access and Front Desk Certificate

Be the Helpful First Point of Contact for Patients

You play an important role in a doctor's office or clinic. You help make sure patients come in and leave smoothly by answering their questions, sharing important information, and entering their details into the computer.

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Patient Access and Front Desk Certificate at a Glance

Degree

Workplace Certificate

Length of Study

4 months

Course Format

Face-to-Face

Classes Meet

Evening

Program Start

Fall

See all the Healthcare Workforce Education Certificate options at Hawkeye

Your Future as a Patient Access Specialist

Patient care representatives provide customer service in a variety of settings including hospitals, clinics, medical offices, dialysis centers, and other healthcare facilities.

Job prospects for this career are rising due to the growth of healthcare access, both in-person and through telehealth services.

Career opportunities include:

Medical secretary
Medical office specialist
Front office coordinator
Patient care representative
Front desk coordinator
Patient service representative

137K+

Job Openings Each Year

45%

Of Receptionist Jobs Are In Healthcare

Program Overview

Be the first point of contact for patients. Gain the skills to succeed in a fast-paced healthcare environment. You have the knowledge to work at the front desk in hospitals, clinics, or doctor's offices, helping patients with appointments, answering questions, and handling important paperwork.

Medical Terminology: Understand the language used in healthcare to communicate with doctors and patients.
Basic Computer Skills: Master the use of software for scheduling, patient records, and data entry.
Insurance Billing: Learn the basics of insurance regulations and how to assist patients with coverage and payments.
Medical Coding: Recognize common codes used for billing and patient records.