Care Team

Resources & Support for Students in Need

We're Here to Help

The Care Team is a group that helps students who may be struggling but aren't in an emergency. They offer support, step in when needed, and check in with students afterward. Referring a student to the Care Team connects them to this support.

Is this an emergency? If yes, call 911. For on-campus emergencies, call Public Safety.

How Care Team Works

  1. Care Team receives a referral from someone concerned about a student.
  2. Care Team meets to evaluate student needs and concerns.
  3. Care Team reaches out to the student and plans a supportive course of action.
  4. Care Team will follow up with faculty or staff as needed.
  5. The Care Team will work with the student until no additional concerns are presented.

Reporting a Concern

Identifying a student in need early can lead to early intervention and prevention of harm. Care Team is able to connect the dots among shared concerns to best assist students.

If you’re concerned about a student’s mental or physical well-being and there is not an imminent threat of harm or danger, a Care Team referral is the right area for your concern.

Anyone can submit a concern about an active student. Concerns you should report on include:

  • Any concern of physical or mental well-being
  • Suicidal thoughts (not in imminent danger)
  • Changes in mood or behavior
  • Disturbing speech or writing
  • Threats to others (direct or indirect)
  • A situation that makes you uneasy even if you are unsure about the circumstances or events
  • You've noticed signs that the student is distressed

Report a concern through referral

Signs of a Distressed Student

These can all be signs of distress in students. This is not a comprehensive list, but a reference. If you’re concerned about a student based on a “gut-feeling” and they don’t exhibit the indicators below, please file a Care Team referral.

  • Changes in mood or behavior
  • Excessive tearfulness
  • Panicked reactions
  • Irritability
  • Unusual apathy or withdrawn behavior
  • Thoughts of suicide
  • Hopelessness
  • Statements indicating troubles or reaching out for assistance

  • Sudden decline in quality of work
  • Sudden, concerning absences
  • Disturbing content in speech or writing

  • Worrisome changes in physical appearance: grooming, weight loss/gain, bruises or marks
  • Intoxication or hangovers
  • Disoriented

  • Implied or direct threats to harm self or others
  • Excessive anger

Care Team Members

  • Student Care Coordinator: Sarah Kenkel
  • Mental Health Counselor: Ali Sheahan
  • Veterans Services Coordinator: Jeremy Rosel
  • Student Accessibility Services Coordinator: Teresa Hellum
  • Director of Student Connections & Experience: Rhonda McRina
  • Dean of Students: Norman Coley
  • Public Safety Manager: Nermin Ferkic
  • Director of Public Safety & Emergency Management: John Kramer
  • Public Safety Coordinator: Jenny Johnson
  • Recreation & Athletics Coordinator: Michael Ellingson
  • Recreation & Athletics Assistant Coordinator: Brice Enright
  • Student Activities Coordinator: Paige Bergmann
  • Associate Director of Workforce Training & Community Development: Keri Kono
  • Transition Specialist: Abigail Kissel
  • Academic Career Education Specialist: Christina Tafolla

Contact Us

Student Care Coordinator

Sarah Kenkel
Main Campus
Student Services
Hawkeye Center 208
319-296-4053
Email Sarah Kenkel

Dean of Students

Norman Coley
Main Campus
Hawkeye Center 208
319-296-4448
Email Norman Coley

Public Safety

Main Campus
Hawkeye Center 216
319-296-4234
Email Public Safety